Support

Support

Need help with something? Below are answers to the most common questions. If you can’t find yours, write to us — we usually reply within two business days.

Write to us
Send an email Open the app

How to sign in

inbu doesn’t use passwords. You sign in with a one-time code sent by email:

  1. Open the inbu app for iOS or the web app at app.inbu.io.
  2. Enter your email. If you don’t have an account yet, one is created the first time you sign in.
  3. You’ll receive an email with a 6-digit code and a sign-in link.
  4. Enter the code in the app, or click the link in the email on your computer.

The code is valid for 10 minutes, the link for 15 minutes, and each can be used only once. After five wrong attempts, request a new code.

No email? Check your spam or promotions folder, make sure the address has no typo, and add the sender noreply@inbu.io to your contacts. Then request a new code.

I received a shared link

You can open a shared task or list straight from the link — no account needed. What you can do (view, comment, add a photo, complete a task) is set by the person who sent you the link. You can create your own account at any time and keep the content you collaborate on.

How to delete your account

The app’s interface is currently in Czech, so the labels below are shown in Czech with an English translation.

In the iOS app:

  1. Tap the account menu ⋯ in the header and choose Nastavení (Settings).
  2. At the bottom, tap Smazat účet (Delete account).
  3. Confirm with Smazat účet in the dialog.

In the web app:

  1. Click your name and choose Nastavení (Settings).
  2. In the Smazání účtu (Account deletion) section, click Smazat účet… (Delete account…).
  3. Confirm with Ano, smazat účet (Yes, delete account).

If you can’t get into the app, email info@untd.club from the address you sign in with and we’ll delete the account for you.

What happens:

  • Your account is deactivated immediately and you are signed out. You’ll receive an email with the date of permanent deletion.
  • During that period your API tokens (REST and MCP) and the share links you created don’t work.
  • Changed your mind? Just sign in again within 30 days — the request is cancelled and your account is restored, tokens and links included.
  • After 30 days we permanently delete projects in which you are the only member (tasks, comments, attachments, history), your notes, tags, lists, contacts, API tokens and the account itself.
  • Shared projects are not deleted — their content stays available to the others and “Smazaný uživatel” (Deleted user) is shown instead of your name. If you owned a shared project, ownership passes to another member.

Details are in the Privacy Policy.

Your data and privacy

Want a copy of your data or to exercise another GDPR right? Email info@untd.club. How we handle data is described in our Privacy Policy.

Contact

Email: info@untd.club

Operator: IT Lab czech s.r.o., company ID 24150975, Plzeňská 3350/18, Smíchov, 150 00 Prague 5, Czech Republic.

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